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For householders

ES Pipelines and ESP Electricity together help households across Britain make the energy connection. ESP Electricity develops and operates electricity networks, primarily for new-build developments and the industrial & commercial market, while ES Pipelines extends the national natural gas network so that householders can take advantage of the convenience and flexibility of 'mains' natural gas.

When ES Pipelines or ESP Electricity provides a connection to your property, you're not tied to buying your gas or electricity from a particular provider. You will need to enter into a contract for your energy supply with one of the UK's licensed suppliers. For independent advice on how to obtain a supplier, click here to visit the Ofgem website.

Frequently Asked Questions: To see the answers to some questions we're often asked by householders, click here.

New 'one-off' gas connections

ES Pipelines is the UK's market leader in extending the national gas network to homes and communities all over Great Britain.

ES Pipelines is only able to offer connections to individual properties if we own the existing gas network in the local area, and the property lies within 23 metres of the gas main.

To find out if this is the case, please contact our customer services team on 01372 227 560 or customerservices@espug.com

If the nearest gas main is owned by ES Pipelines and a connection is required for an individual property, we would be happy to provide a quotation for these works. In our experience, the cost for a one off gas connection tends to be in the region of £1,500 + VAT. If you would like to obtain a quotation, simply download the New Connection Enquiry Form here, complete it and send it to our main office or email a scanned copy to newconnections@espug.com.

Guidance notes relating to New Connections are available here.

Gas service diversions

If you are an existing ES Pipelines customer and require your gas meter to be moved due to building works being undertaken, please download our Service Diversion Enquiry Form here, complete it and send it to our main office or email a scanned copy to meterworks@espug.com. Please take a look at our technical bulletin for advice on whether a meter needs to be moved. Guidance notes relating to Service Diversions are available here.

Electricity supplies

If you have a new property that requires connection to an existing ESP Electricity network then please contact espe@espug.com with the details of the property, connection voltage and the maximum demand required. ESP Electricity will then determine if the existing network can withstand the additional load. ESP Electricity operates efficient, co-ordinated and economical networks and will review each application on an available load specific basis.

If you have an existing connection on an ESP Electricity network and require a service to be repositioned, or an upgrade to the existing supply, then please contact espe@espug.com with the full property address, the Meter Point Administration Number (MPAN) found on your electricity bill, and details of the requested alterations. ESP Electricity will then contact you and discuss the options available.

For new networks, ESP Electricity does not install the infrastructure - our business model is to adopt, operate and maintain the network once contractors have completed the works. We fully support and endorse the National Electricity Registration Scheme (NERS) operated by Lloyds Register on behalf of the UK Distribution Network Operators. A list of NERS accredited contractors can be found on the Lloyds website here.

 

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